* Do I need special software or hardware to read eBooks?

All you need is your PC, laptop or hand held device and the free pdf Reader software. We offer eBooks in PDF downloadable format.

* Can I print and copy my e-books?

eBooks have DRM security settings that may prevent (or limit) printing and copying of some e-books. These are set by the Publisher and vary from e-book to e-book, and even from format to format for the same e-book. You can view the security settings for each title by clicking the "Print & copy permissions" link below the "Add to cart" button on the e-book product page.

* Once I have purchased my e-book, will it always be available?

Yes, once you have purchased the e-book it is yours. The title is stored on your www.ieb-ooks.com account and you can access it at any time by logging in with your username and password. Most formats allow you to download the title as many times as you like however, we do put a limit on the downloads to prevent abuse of the system. If you need to download your e-book again and you are receiving an error message indicating that you have used all of your licenses, please contact us at onlinelibraryhub@gmail.com.

* How do I get help if I have a problem?

If you are not able to find a solution to your problem in the FAQs page, please contact us through email or whatsApp. We will always try to respond to your request within 24 hours.

* What are the benefits of reading e-books?

• In most cases, e-books are cheaper than paper books.

• Instantly available worldwide - just download the e-book instead of waiting for "snail mail" or local release.

• Full Text Search available - Search our entire database of e-books for a specific phrase or keyword.

• Convenient - imagine loading several novels and a few magazines onto a portable reading device before you go on holiday.

• Quick to download - the average novel takes only 2-4 minutes.

• You can build a whole library of digital books.

• Users can do research and create or organize content.

• E-book reading software is free and easy to download from the internet.

* What currencies are the iE-BOOKS prices in?

For all territories, e-books are generally priced in USD. But you have an opportunity to convert the e-book prices to your local currency by simply going through our currency converter in our website.  

* What is your refund policy?

Refunds will be given at the discretion of the Company Management. For more information see our refund policy.

* Can I download books I bought previously onto my iPhone, iPad or iPod Touch ?

Yes, you can import or download all previously purchased books onto your apple device if the books are available in PDF format and you have a necessary pdf reader software.

* Will I be able to view my e-books offline using the PDF Reader for iOS and Android?

Yes. You just need to download the e-book the first time. Once the e-book is downloaded onto your device, you can read them offline anytime anywhere!

* What tax do I pay?

If your government requires us to do so, we will add applicable sales tax to your purchase price. The tax might be called Sales Tax, GST or VAT, depending on your country. Tax is normally included in the price of the e-book, or it will be calculated at checkout. (Or it will be left off in cases where e-books are exempt from tax.)

As we need to comply with the tax systems of multiple countries it can get a bit complicated, but we have tried to display exactly what tax you have to pay in the simplest and most transparent fashion.

Simply put, if sales tax is applicable, it will be clearly shown at checkout.

* What if I am purchasing for my company and we want to reclaim our tax?

Once the transaction has taken place we’ll send you a tax invoice. This can be used by a company to have the tax refunded. For our part, regardless of whether you’re an individual or an organization, you’ll need to pay the price of your purchase including any taxes. If you’re an exempt individual or organization, you can use our tax invoice to claim back the tax from your taxing authority.

* As a company, does iE-BOOKS pay its fair share of tax?

Yes. We are an ethical, independent company based in Sri Lanka. We do not have buildings full of lawyers weaving elaborate tax evasion strategies to the detriment of local communities. We do not have a labyrinthine corporate structure whose sole purpose is to evade our corporate and community obligations. We get on with the job. We do our best, honestly and transparently.

* Why does my e-book have fewer pages than physical book?

It is quite common for the page count of your e-book to be less than the number listed on the same physical book. We are not trying to be intentionally disingenuous and want to avoid any disappointment you might feel if this happens to you with your e-book purchase, so below are the reasons why this could be the case.

When preparing a printed paper book the publisher needs to make the page count divisible by 4 for the printer. So, blank pages will be added to pad the book out in order to create the right page count. However for e-book PDFs these pages are not needed and can be removed (although not all publishers remove them).

Finally, sometimes the page count that the publisher gives us is just plain wrong. Often publishers will record the page count for a book when they receive the manuscript from the author. After editing and typesetting and the rest of the production process the finished page count can be quite different. But the publisher may forget to update the page count on their system, meaning we get sent incorrect data.

No matter what page count your e-book displays, you are still receiving the same amount of words. There is still the same amount of content and nothing is being lost in the transition from printed book to e-book, regardless of format.
 

*Having trouble?

If you are having technical difficulties at any point please do not hesitate to contact us through email or whatsApp. We are pleased to help you.